Privacy Policy
This policy explains how ConvertZap Academy (“we”, “us”, “our”) collects, uses, stores, and protects your information. We aim to use clear language and limit data to what’s necessary for delivering courses, platform functionality, and security.
1 Data We Collect Expand
We collect information in three primary ways: (a) information you provide, (b) information collected automatically for basic operation, and (c) information you share voluntarily when you contact us.
- Name and email address (e.g., account and support)
- Course enrollment details and preferences
- Messages you send to support
- Pages visited and approximate session timing
- Device/browser information (e.g., user agent)
- Security-related signals (e.g., suspicious activity)
We do not intentionally collect sensitive personal data. If you include sensitive info in a message, it will be treated as personal data and handled accordingly.
2 How We Use Data Expand
We use your information to operate ConvertZap Academy, provide requested services, and maintain platform integrity.
- Account creation and authentication
- Course access and progress tracking
- Essential service messages (e.g., confirmations)
- Prevent fraud, abuse, and security incidents
- Diagnose issues and improve usability
- Measure performance using minimal analytics
We do not sell your personal data. Where we rely on consent (e.g., analytics cookies), you can change your decision at any time.
3 Cookies & Analytics Expand
Cookies are small text files stored on your device. We use them for essential functionality and (optionally) minimal analytics to understand aggregated usage.
- Remember cookie consent selection
- Remember theme preference
- Maintain basic session UI preferences
- Aggregated page view counts
- General device/browser distribution
- Error rate and performance indicators
Revoke or update your consent. This will affect optional analytics only.
4 Your Rights Expand
Depending on your location, you may have rights under applicable privacy laws. We honor privacy requests in a timely manner and may need to verify your identity before fulfilling a request.
- Access to your personal data
- Correction of inaccurate data
- Deletion (where applicable)
- Objection or restriction of processing
- Email: [email protected]
- Phone: +1 (415) 732-9086
- Response time target: 7–14 days
Data Retention
Preview typical retention timelines for different scenarios. Actual retention may vary based on legal obligations, security needs, and active customer support cases.
5 Security, Transfers, and Updates Expand
We apply reasonable administrative, technical, and organizational measures to protect data. No method of transmission or storage is 100% secure; we continuously review controls and incident response procedures.
If we transfer personal data across borders, we use appropriate safeguards where required by law.
We may update this policy periodically. The “Last updated” badge at the top reflects the most recent revision date.